American Airlines Cargo has announced the appointment of several new leaders in its brass , some who will be joining the Cargo squad for the first time .
Cargo senior leading teamTwo new additions to the Cargo elderly leaders team let in Tim Paliganoff , Director of Customer Experience , and Chris Isaac , Director of Revenue Management .
Tim Paliganoff ( pull up stakes ) and Chris Isaac ( right )
Tim has been a part of the Cargo team since 1996 , when he link the Cargo Sales organization after work as a Passenger Service Agent in Chicago . He has held a half dozen dissimilar roles within Cargo Sales , but most recently served as the Senior Manager of Field Operations , with oversight of the operations in more than 120 urban center . Throughout his calling , he has exhibit a passion and accountability for operational performance , safety and security , with focus directed at improving the path we deliver a macrocosm - class experience for our customers and team extremity . Tim takes on this role left vacant by Eric Mathieu , who now leads the Cargo surgical operation in Miami , as Director , Cargo Ops – MIA .
Chris , fill the place formerly held by Lori Sinn , has harbour various function with the company , admit 12 years in Revenue Management , head various companywide exploit , such as increased capacity utilization and the TWA integration . Most recently , he help as Director , Customer Service Recovery and Customer Experience Innovation , leading teams to improve how the airline accommodate customers during irregular operations , and leverage emerge technologies to deliver much - forebode customer - face solutions . Chris has also been a pioneer in the company ’s Delivery Transformation initiatives to redefine the way it germinate and birth technology solution , and drop time leading the Digital Communications and Digital Marketing teams .
" I ’m excited to have such caring , client - oriented leaders conjoin the Cargo team , and for the astuteness and breadth of experience they institute to their young purpose , " said Rick Elieson , President , American Airlines Cargo .
payload operation leadershipLorraine Chin joined the Cargo team as General Manager , Cargo Operations at Los Angeles International Airport ( LAX ) . An up - and - issue forth leader at American , she have on this new part after serving as the interim LAX Customer Operations Director overseeing Ramp operation , follow vast experience in various functional role across the party , including Customer Operations , Customer Care , Tower Control , and Reservations .
On the east glide , Brian Cooley was elevate to General Manager , Cargo Operations – PHL . Brian has over 20 age of Cargo experience , most of late service as the Cargo Duty Manager at John F. Kennedy International Airport ( JFK ) , where he served as Chairman of the Kennedy Airport Airlines Management Council for Cargo Operations ( KAAMCO ) .
Rich Burkhardt will be take the Sr . Manager , Cargo Field and Mail Operations theatrical role . Rich currently serves as the General Manager , Cargo Operations – JFK . Rich has a wealth of Cargo experience having leave one of American ’s largest Cargo hub at JFK in accession to deal regional spoke and postal operations . Rich has a Bachelor of Science and MBA from Embry - Riddle Aeronautical University and was an adjunct prof at York College in Jamaica , New York .
Rich was also of late cite the Person of the Year by the KAAMCO Cargo Committee Board .
" We ’re highly golden and aroused to have people like Lorraine , Brian and Rich leading key parts of our payload operation , " order David Vance , VP , Operations , American Airlines Cargo . " They each have salient operational and leadership backdrop , and a hang for providing surpassing client help . "
